Customer Support Page, where you will find answers to your Safari Questions
Here is our continuous Support for our Clients who have booked a Safari with us:
Welcome to Kabiza Wilderness Safaris Client Support — Your Trusted Guide for a Safe and Memorable Uganda Safari.
Whether you’re traveling with Kabiza Wilderness Safaris or planning your own adventure in Uganda, this Client Support page is your essential resource for important safari travel advice. Known as the “Pearl of Africa,” Uganda offers breathtaking wildlife, unique experiences, and unforgettable memories. To help you prepare, we provide clear and helpful information that every safari traveler needs.
Since 2007, Kabiza Wilderness Safaris has helped thousands of visitors enjoy worry-free safaris, boasting a 99% success rate. Our expert advice covers everything from obtaining your Uganda visa and packing the right gear to preparing for thrilling gorilla treks and understanding safety measures, such as AMREF Flying Doctors air-medical evacuation insurance.
This page is designed to answer your most common questions and ensure that you travel safely and comfortably. We cover topics such as what to pack, vehicle comforts, dietary options, health tips, and emergency support. Our goal is to make you feel confident and ready before your safari begins.
At Kabiza Wilderness Safaris, your safety, comfort, and enjoyment are our highest priorities. Use this page as your trusted guide to prepare for an amazing Uganda safari experience—whether you’re traveling with us or on your own.
Our Safari Client Support Page-Uganda Safari Travel Advice for our Clients:
Let us Review what a Safari with us includes:
- Experienced Ugandan Driver-Guide: A Safari becomes more enjoyable with a knowledgeable and professional Local Driver-Guide.
- Greet and Meet at Airport upon Arrival: We provide meet-and-greet Services, which include a welcome gift and Safari Informational Packet.
- Full-Board Lodging: All meals are included except alcoholic drinks, sodas, and snacks that you might order apart from meals. Some luxury Lodges have non-premium alcoholic beverages and sodas.
- Private 4×4 Safari Vehicle with Pop-Up Roof: The vehicle has a car fridge, WiFi, bottled Water, Local Fruit, and Nuts Snacks; car seats for children are available. Beer and wine can be cooled in the Car Fridge upon special request.
- Gorilla Trekking: Permits are included in your Safari. We also provide porter services, a walking stick for Support, and bottled water. Read our Practical Gorilla Trekking Advice:
- WiFi Internet Access: Most Lodges only provide a WiFi Internet Connection in the main lodge. We offer you a MiFi Router that gives you and your party access to the internet in your cottage or room, depending on nearby transmission towers. Read Staying in Touch with Home.
- Spanish, French, Italian, German, Russian, Mandarin, and Arabic-speaking Driver Guides: Sign-language interpreters are also available at an extra cost.
- Your Dietary Needs can be met: Notify us if you are a vegan, vegetarian, or need a gluten-free diet. Halala dietary requirements can be completed in most instances. Strictly kosher nutritional requirements cannot be met on Safari. The Abayudaya- Ugandan Jews by choice Synagogues can be consulted for strict kosher meals in Kampala and at their Guesthouse near Mbale in Eastern Uganda.
- Religious Observances: Catholic, Anglican, Born-Again (evangelical), and Pentecostal Sunday services can be incorporated into a Safari, such as Friday prayer services for Muslims. Shabbat Services for Jews can be included in a Safari in the Kampala area, where several synagogues are near Mbale in eastern Uganda.
- AMREF-Flying Doctors Air-Medivac Insurance coverage: Our clients have covered the case with us with an infrequent need for medical evacuation to a hospital that meets international standards.
- Entebbe Airport Arrival-Departure Information: Read more here.
Why do you need a Licensed and accredited Safari Tour Operator?
In Uganda, many tour operators offer gorilla, chimpanzee, and wildlife safaris. However, not all are accredited by the Uganda Tourism Board or members of the trusted Association of Uganda Tour Operators. Licensed operators are the only ones authorized to obtain permits for gorilla, chimpaGorillala golden monkey safaris.
We have deep knowledge of Uganda as we live and work there. One of our specialties is securing gorilla permits from the Uganda Wildlife Authority, and we are well-versed in the entire process.
We are a proud Association of Uganda Tour Operators member and hold a license from the Uganda Tourism Board (License UTB/TT/82445).
Our Safari Client Support Page-Uganda Safari Travel Advice for our Clients:
The First Things that you and we need to do after your Safari Booking has been completed:
Here, you will find the help that you need with the questions you might have.
You – Make the down payment on Your Safari: Read more on Safari Payment
- We – Obtain any permits needed and book Lodges: Gorilla, Chimpanzee, and Golden Monkey Permits are obtained from the Uganda Wildlife Authority and book the lodges on the itinerary. Should there be any problems, you are consulted before we take further action.
- Please book your Flights to Uganda: We suggest you book your flights after completing the Safari booking.
- Travel Insurance: We strongly recommend that you take out a good Travel Insurance policy with a cancellation policy for your protection and well-being. You can read what to look for in a policy here.
- Apply for your Ugandan Tourist Visa: Our instructions and advice are on our Uganda Tourist Visa Page.
- Visit your Doctor: We suggest you visit a doctor knowledgeable about tropical diseases or a travel clinic. You will need a Malaria regimen, Yellow Fever Vaccination and certificate, and COVID Vaccinations. Read more about staying healthy on a Safari in Uganda here.
- What about using a CPAP Device on Safari? Please let us know if you will be using one, and we will cover it on the Safari page under “Staying Healthy.“
- Dietary Needs on Safari: Vegetarians and Vegans can be accommodated, and halal meals can be served. Orthodox Jewish Meals cannot be served on Safari, except if you visit the Abayudaya Jewish community in Eastern Uganda or Kampala. Please notify us of any dietary requirements. Read our “What will I eat on Safari” Page.
- Have enough prescription medicine with you on Safari: Be sure you have enough medicine to cover the time on Safari.
- Get into Shape for the Gorilla Trek: Your Trekking, climbing, and hiking fitness might need to be improved. For more information, read our physical fitness page.
- Know Before You Go: Get to know about Uganda before you arrive. Read more here.
- Tipping while on Safari: Tipping is not a cultural norm in Uganda, but it plays an essential role in the Tourism sector. Read more about tipping while on Safari here.
Smart Safari Packing: The Ultimate Guide for Your Uganda Adventure
Packing for a safari in Uganda involves more than just selecting clothes; it’s about being fully equipped for a safe, comfortable, and unforgettable experience. Often referred to as the “Pearl of Africa,” Uganda offers a diverse range of activities, from thrilling gorilla treks through dense rainforests to relaxing wildlife safaris on expansive savannahs. Your packing list will vary depending on the activities you choose and the type of safari you’re embarking on.
If you are going on a Fly-In Safari, remember that luggage is strictly limited—typically 15 kilograms (33 pounds) per person. Therefore, packing bright and light is crucial. Many travelers prefer flexible duffel bags because they fit easily into small safari vehicles; however, a regular suitcase can be used as an alternative if you don’t have a duffel bag.
When packing, adopt the local mindset and dress “smart.” This means wearing practical, comfortable clothing in neutral colors, such as beige, olive green, or khaki. These colors help you blend into the natural environment, minimizing disturbances to wildlife and protecting you from the sun and insects. It’s best to avoid bright colors or flashy patterns, as these may scare animals or attract unwanted attention.
A good daypack is an essential item. This small backpack should carry your most important documents—such as your passport, travel insurance, visas, and tickets—along with essentials like water, snacks, and sunscreen. Your daypack serves as your safety net in case your main luggage is delayed, which, while rare, can happen.
By packing carefully, you ensure that you’re ready to experience all the wonders Uganda has to offer, making your safari smooth, safe, and truly memorable.
Essential Packing Tips for an Amazing Safari in Uganda
Bringing the right gear can significantly enhance your comfort, safety, and enjoyment during your safari in Uganda. Whether you’re trekking with gorillas or going on a game drive, there are crucial items you should never forget.
First, invest in a pair of comfortable, well-worn hiking boots or sturdy walking shoes. You will be on your feet for many hours, often walking on uneven or muddy terrain. Proper footwear helps prevent blisters and injuries. For your clothing, long-sleeved shirts and long pants are highly recommended, particularly in the evenings, to protect against mosquito bites and other insects.
When selecting colors, opt for neutral shades like khaki, green, or beige. These hues blend into the landscape and help avoid frightening wildlife. Bright colors should be avoided, as they can alarm animals or attract insects
If you plan to trek in rainforests or dense bush, it’s wise to bring gardening gloves to protect your hands from thorns, nettles, or rough plants. A wide-brimmed hat, sunscreen, and sunglasses are vital for protection against the intense equatorial sun.
Given that Uganda’s weather is often unpredictable, especially in rainforest areas, a lightweight, waterproof rain jacket is essential. Rain can appear suddenly during gorilla or chimpanzee trekking, so being prepared will keep you dry and comfortable.
Lastly, don’t forget a small personal first-aid kit. Having basic medical supplies can be invaluable during your adventure.
Read more about lost Luggage here.
Read more about Packing for your African Safari in Uganda here.
Specific Activities require different Safari Wear and Gear:
- What to wear on Hiking – Climbing Safaris:
Packing the right things for your Safari is about wearing the right stuff. Our lists concern your protection and comfort gorilla, chimpanzee, and golden monkey trekking. Comfort on Hikes and Nature Walks, Game Drives, and wildlife Boat Cruises.
Our wear and packing lists are based on years of experience ensuring our clients’ comfort and protection on Safari.
Safety and Security for your Safari:
I am an American living in Kampala, Uganda, a city of three million inhabitants. I feel safer here than I would in many of the cities in the USA, and the safest place to be in Uganda is on a Safari.
Read more aboiut Safety and Security
Your Ugandan Adventure Awaits – Let’s Connect!
Welcome to our Client Support Page, designed to provide you with all the essential information you need to prepare for your exciting safari adventure in Uganda’s stunning landscapes. At Kabiza Wilderness Safaris, we don’t just view ourselves as a tour operator; we see ourselves as your committed partners in exploration. Our goal is to make your journey through Uganda’s magnificent terrains and vibrant wildlife an unforgettable experience.
Your comfort and safety are our top priorities. We leverage our extensive local knowledge to ensure that every moment of your adventure is memorable. Our accreditation from the Uganda Tourism Board (License UTB/TT/82445) underscores our dedication to quality and excellence, providing you with the confidence to trust our expertise.
If you have any questions—no matter how small—or if you’re interested in customizing your unique adventure, we warmly invite you to reach out to us. Simply fill out the convenient form below to get in touch, and we will be delighted to assist you in crafting a seamless and unforgettable journey through the enchanting “Pearl of Africa.” Your extraordinary safari awaits, and it’s just a conversation away!
