Best to read -Terms and Conditions for a Safari with Kabiza Wilderness Safaris
Time to read the Fine Print – it will help you to know about a Safari with us
Terms and Conditions for a Safari with Kabiza Wilderness Safaris – sorry, we have rules. What makes us different is that we do our all to work with our clients and their situations. Terms and Conditions come into play every time you sign up with a new service online,, as they do with most reputable Safari Tour Operators in Uganda – Rwanda.
Terms and Conditions for a Safari with Kabiza Wilderness Safaris – We have some rules -however, it is the spirit of how we enforce them – That is done with you in mind, not our bottom line. There are also rules for your protection while going on safari with us.
As a Safari Tour Operator, we control things like our driver-guide – the activities and lodges where you will be staying. However, we do not control roads, newly broken bridges, the weather, the attitude of employees at accommodations. Your Tour-Guide is the one who makes the Safari happen on the ground. Please read our Terms and Conditions for Peace of mind.
TERMS AND CONDITIONS – Kabiza Wilderness Safari
GENERAL:
Kabiza Wilderness Safaris organizes private safaris in Uganda and Rwanda. Safaris are organized by Kabiza Wilderness Safaris LTD, registered in the Republic of Uganda. Please read the Terms and Conditions and the Travel information for specific countries carefully. Together, they set out our respective obligations and form the basis of your contract with us.
In these terms and conditions, “you” means all persons named on the booking (including anyone who is added or substituted at a later date), and “we” and “us” mean Kabiza Wilderness Safaris. These terms are amended from time to time due to changing circumstances; the words at the time of booking are valid terms.
Conditions in Africa are not the same as those in developed countries, and standards of services, medical facilities, safety, and security may often be lower than those in your home countries. Please note that it is the laws and regulations of the country in which services are provided which apply to your holiday arrangements and not those of your home country.
INFORMATION ACCURACY:
The itinerary given contains the descriptions, information regarding the national parks, the animals you might see while in a particular park, the accommodations that you chose for your safari, gorilla permits, chimpanzee permits, the present security and health conditions in Uganda and or Rwanda are all given based on the latest information and in good faith.
We have meticulously ensured that our information is the latest and accurate. Everything has been done to provide what we have stated to you is accurate.
We, however, cannot accept responsibility or liability for any errors or omissions caused by matters beyond our control. We will keep you updated on any changes and make them with your approval. Our safaris are often not based on tour packages but based on your wishes and input regarding lodging, activities, parks, and places to visit.
Acceptance of booking for a Safari with Kabiza Wilderness Safari:
The contact person (‘head of the group’) who signifies their acceptance of a booking does so on behalf of persons under their authority. These terms and conditions equally bind all group members represented by the Contact Person.
Deposit for a Safari with Kabiza Wilderness Safaris
To secure a booking, a non-refundable deposit is required, which shall be the sum of 20% of the Safari arrangement costs, plus the total amount for the gorilla permits (US$ 600 per permit – Habituation Experience 1500 USD), the chimpanzee permits per person (US$ 150- Habituation US$ 220), and all in-country Airplane Tickets for a Flying Safari (if needed) for each person in the group.
Full payment for Safari Booked:
The total amount owed by the client to Kabiza Wilderness Safaris shall be payable not less than five weeks before the beginning date of the Safari. If the total amount is not paid in due time, the company reserves the right to treat the booking as canceled.
Kabiza Wilderness Safari will not be held responsible for price changes or over-bookings in the timing and receiving of the deposit.
Bookings made within six weeks or less from the departure date must be paid in full. Payments can be made by bank transfer to our ABSA Bank Account in Uganda, and transfer costs are to be paid by the client(s).
Payments with credit or debit card can be made after you receive an Invoice from us using the online PesaPal Service, for which you pay a 3.5% service charge, or in Uganda using Barclay Merchant Services in our office, where we accept Visa, MC, AEX – a 5% service charge is added to the amount owed to us.
Cancellation by Kabiza Wilderness Safaris:
The company reserves the right to cancel a safari or any part of it for any of the following reasons:
- If the company or its supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and cannot reasonably be overcome.
- If the company reasonably believes that you may cause harm or damage to its reputation or the reputation of its suppliers or property belonging to its suppliers.
- If a company supplier or suppliers is/are unable to host its portion of the Safari for any reason.
- If changes you wish to make to the Safari Itinerary, make it uneconomical or impractical.
Should Kabiza Wilderness Safaris cancel a Safari, it shall be rescheduled for a mutually convenient date, or the client shall provide a refund.
Kabiza Wilderness Safaris shall be under no further liability to the client for canceling the event or any part of it. If, due to reasons beyond our control, an event is unable to take place due (but not limited) to the closure of premises, the ceasing of trading, or a change in supplier’s management, the company will provide the client with an alternative itinerary and if this does not prove possible, shall refund the refundable portion of the Safari.
We reserve the right to terminate the holiday of any person in your party if, in our opinion or the opinion of any other person in authority, the persons concerned behave in such a way to cause or be likely to cause danger, annoyance, or distress to any third party or damage to property. In this situation, the people) concerned will be required to leave the accommodation or other service immediately. We shall have no further responsibility towards such person’s). No refunds will be made, and we shall not pay any expenses or costs incurred due to the termination.
Cancellation by the client(s)
The cancellation of a booking by the Client must be made in writing and signed by the group contact person. The amount of the cancellation fee is calculated according to the date on which Kabiza Wilderness Safaris receives the written cancellation notice:
- 29 days or more before the departure date, the cancellation fee is 60% of the land arrangement plus the complete total of gorilla permits, chimpanzee permits, and in-country flight portions
- 28 to 14 days before the departure date, the cancellation fee is 75% of the total cost of the booking plus the full cost of gorilla permits, chimpanzee permits, and in-country flight portions
- 13 to 7 days before the departure date, the cancellation fee is 90% of the total cost of the booking plus the costs expensesrilla permits, chimpanzee permits, and in-country flight portions.
- Within one week of the departure date, the cancellation fee is 100%.
- Cancellation before the deposit has been made will not incur any fees.
Cancellation, Medical, and repatriation insurance are Highly suggested for our clients, and it is the client’s responsibility to arrange such insurance through the client’s broker. It is strongly recommended that clients also take out to cover emergency travel and accommodation, lost baggage, and any other cover the clients deem fit. The decision of which insurance cover they obtain is solely the client’s responsibility.
Permit Refunds:
Refunds of Gorilla – Chimpanzee – Golden Monkey Permits depend on our ability to resell them to another tour operator for the dates on them. We have a service charge in case we need to resell the permits.
Safari Itinerary Changes made by Client(s)
The company shall do its best to accommodate any reasonable changes the client wishes to make to the Safari. Alterations and amendment requests should be made with the company and not end suppliers.
The group contact person should make such requests in writing to the company. These changes shall not be deemed accepted until confirmed in writing by the company by sending a revised itinerary.
If the client wishes to increase or decrease the number of people participating in the event, this may be done up to six weeks before the date upon which your event is due to start without additional charge. The safari cost per person will be adjusted accordingly.
Subject to the company’s written agreement, the client may transfer a booking to someone who satisfies all the conditions applicable to the activities in the itinerary.
Changes made to Safari Itinerary by Kabiza Wilderness Safari:
When requested accommodation is fully booked or otherwise unavailable, the company reserves the right to change the accommodation to an accommodation of the same standard in the same area. Such changes must be communicated to the client.
Accommodation changes may affect the price of a safari since prices vary between accommodations.
Safari Price Increases
Safari Price increases may occur due to any increase in-country flying safari rates, fuel costs, game reserve fees, permit price increases, and fluctuation of exchange rates. The company reserves the right to modify the cost per person and add a surcharge. Should any clients refuse to accept and pay such a surcharge, the company reserves the right to cancel the tour and make refunds of down-payments except upon reselling the permit and attempt to receive lodging refunds, minus our cost incurred, which would be minimal.
ACCOMMODATIONS:
We allow you to choose the accommodation that you desire, and we will recommend the ones that we feel are best for you based on your requested price range. The prices are based on two people sharing a double or twin room. In all cases, we provide full-board accommodations while on Safari-except in instances where it is outlined in the itinerary and agreed on by you. Single travelers that are part of the safari will have to pay a single supplement.
CLIENTS’ COMPLAINTS:
If you have any complaints, please let your driver-guide – your satisfaction is most important to us. Our driver-guide will do his best to resolve any complaints, and we will do our best to fix them. If your complaints were not resolved, submit a written report to Kabiza Wilderness Safaris as soon as possible. Please do so no later than 20 days after your safari. However, any issues should be resolved before the ending date of your safari. We will try to rectify problems as soon as they arise.
FORCE MAJEURE:
We regret we cannot accept liability or pay compensation where the performance or proper performance of our obligations is prevented or affected by any event which we or the supplier of the service) such as lodgings in question could not foresee or avoided even with all due care. Such events include war or threat of war, riots, civil strife, border closures, unexpected government acts, terrorist activity, industrial disputes, a natural disaster, extreme weather conditions, fire, road closures, pilferage, epidemics, quarantines, dangerous incident to sea, land and air travel, and other similar acts or incidents beyond our ability to control.
As part of your itinerary, specific activities you have chosen have a certain risk of personal injury. Activities, but not limited to, such as Hiking, Mountain and Volcano climbing, boat rides, canoeing, white water rafting trips, etc.
You should be aware that your safety cannot be guaranteed. Should you elect to participate in such activities while you are on tour, you are, of course, free to do so. However, you must understand that such participation will be at your own risk and that we assume no responsibility for your safety.
INSURANCE:
Before undertaking a safari with us, you should have appropriate insurance for the type of holiday being taken. Such insurance should fully cover death, personal injury, medical expenses, repatriation in the event of accident or illness or death, cancellation or curtailment of the holiday by the side, and loss of, damage to, or theft of the clients’ personal property. Activities with a greater inherent risk, such as mountaineering, animal tracking on foot, horseback riding safari, ATV Safaris, and white-water rafting, should be covered.
MEDICAL REQUIREMENTS:
Good physical and mental health is essential for enjoying these active outdoor tours. You may travel in rugged areas removed from modern medical facilities. Good physical conditioning is recommended as preparation for all tours, especially those involving Gorilla Tracking, Mountaineering, Chimpanzee Tracking, and Volcano Climbing.
By booking a safari, the client certifies that they do not have any physical or other condition or disability that would create a hazard for themselves or other participants. It is essential that any participant with a medical condition requiring regular treatment or which may be affected by vigorous activity, high altitude, heat, cold, another natural phenomenon, or particular foods notifies Kabiza Wilderness Safari in writing in advance of travel so that we can make the appropriate arrangements.
We assume no liability for medical care or special dietary requirements if not informed long in advance. The medical requirements by some places like Ngamba Chimpanzee Sanctuary Island are the client’s sole responsibility to meet them. We will send you the medical requirements should you include them in your itinerary.
It is also recommended that you take precautions for traveling in Africa and receive suggest and required immunizations from a tropical clinic or your family doctor. A malaria regiment of some kind is also strongly recommended.
JURISDICTION:
The principal company is incorporated in the Republic of Uganda, and it operates under the laws of Uganda. Your contract with us and matters arising out of it will be governed by the laws of Uganda save for agreements made through our associated agents abroad or in any other country, which the laws of those countries will govern.
LIABILITY:
We shall make every reasonable effort to ensure that every portion of your planned itinerary is followed by us as described and agreed to by you with the best standard possible.
Our employees, agents, suppliers, and subcontractors exercise due care in carrying out our obligations under the contract. We accept responsibility for what our employees, agents, suppliers, and sub-contractors do or do not do (provided they were at the time carrying out work authorized by us). I
f any part of your Safari activity is not offered, we shall pay you appropriate compensation if your enjoyment of the holiday has been affected and you have followed the complaints procedure set out in these terms and conditions.
This acceptance of responsibility is subject to the clause relating to “Force Majeure” above and these terms and conditions. Our maximum liability in respect of complaints (except where death, personal injury, or illness results, or where claims relate to loss or damage to possessions or luggage, which are dealt with below) is limited to an amount equal to the cost paid by or on behalf of the person affected for the relevant services such as a missed game drive, boat safari, etc.
We will take all due care to prevent your death, injury, or illness caused by the animal or insect life of the destinations. It is your responsibility to take proper medical and practical precautions in this regard, and your attention is drawn to the section in the Travel information relating to Health. Medical advice should be sought well before traveling. Subject to these Terms and Conditions, we accept responsibility should you or any of your party suffer death, personal injury, or illness as a result of any failure to perform or improper performance of the contract by any of our employees, agents, suppliers, or sub-contractors (provided they were at the time carrying out work authorized by us) except in the following situations.
We will not be liable where any failure to perform or improper performance was due to:
1. The acts or omissions of a third party not connected with the provision of the Safari under the contract and which were unforeseeable or unavoidable.
2. An event which the supplier of the relevant services or we could not have foreseen or avoided even with all due care. Any claim must be notified to us in accordance with the complaints procedure set out above. Any person to whom any payment is made (and their parent or guardian if that person is a minor) must assign to our insurers and us any rights they may have to pursue any third party in connection with the claim and provide all necessary assistance to us and our insurers that be reasonably required.
QUOTATIONS, BOOKINGS & PRICES:
Please ensure that the quotation given with details of a number of clients, dates, accommodation, transportation, permits, park fees, and all other services is clear and accurate before confirming the booking in writing. All references to quotations in writing shall include correspondence by facsimile and electronic mail. The price of your safari will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and guaranteed prices and do so as soon as we become aware of any such error.
SAFARI TERMS:
Safari Price Increases
Safari Price increases may occur due to an increase in – Flying Safari Tariffs, fuel costs, game reserve fees, fluctuation of exchange rates, Lodging Price Increases, and new Taxes. The company reserves the right to modify the fare and add a surcharge. Should any clients refuse to accept and pay such a surcharge, the company reserves the right to cancel the tour and retain full payment.
TRANSPORTATION:
Every effort is made to ensure that vehicles are provided in a roadworthy condition, but no liability can be accepted for breakdown or any damage or delay.
Our guides are trained in handling various situations that may arise and will do everything to provide for your well-being. If the driver-guide does not fulfill the promised services, please notify our office and request the guide call our safari manager in Kampala.
Company vehicles must only be driven by our guide whose decision on all matters, such as the route taken, is final. You will be liable for any damage caused to a vehicle by any interference by you with the vehicle, including legal costs.
In case of a breakdown, we must rectify the situation. We can either replace the vehicle that has broken down, or if the breakdown is minor and can be repaired in a reasonable time, we reserve the right to do so.
Client Responsibility
The client acknowledges that it is solely their responsibility to ensure that they are in possession of the necessary travel documents that may be required in respect of the proposed tour and itinerary and all health and other certificates that may be required.
Travel Insurance is a must for those going on Safari with Kabiza Wilderness Safaris. We do not sell it, but we strongly recommend it.
Special Requests
Clients who have special requests must specify such requests to the company in the booking reservation form. While the company will always endeavor to accommodate such requests, it does not guarantee that it will always be possible.
Though we have terms of service and legal language, we aim to create a memorable time in Uganda and Rwanda on Safari. We usually succeed at that in a mutually satisfying manner…Enjoy your African Safari with us.
Our Commitment:
Terms of Service – many words protecting both you and Kabiza Wilderness Safaris. Our actions over the years speak louder than the words written above. Our commitment is to work with you and provide a memorable Safari.
Our clients or we rarely refer to the Terms of Service. Our Commitment is to serve you in a manner that puts you first and us second. The reason is that we rarely refer to the above.
For peace of mind, we strongly suggest Travel Insurance, something our clients have had to use rarely, but when they did, they were glad that they had taken out the Insurance that covered their Safari.
Should you have any questions, feel free to contact us and ask.
Terms and Conditions for a Safari with Kabiza Wilderness Safaris – please ask us if you have any questions.
