Customer Support Page, where you will find answers to your Safari Questions
Here is our continuous Support for our Clients who have booked a Safari with us:
Our Safari Client Support Page-Uganda Safari Travel Advice for our Clients: Thank you for booking your Safari with us. Here, you will find our constant Support for our Safari Clients who have booked a Safari with us.
As we supported you during the planning stage, we will continue to help you with the things you must do before your arrival for your Safari in Uganda.
Below, you will find helpful information that will make getting ready for your Safari easier. This includes getting your Ugandan Tourist Visa to get into Shape for your Gorilla or other Gorillaz treks. If we did not cover the topic you are concerned about, please let us know by using the form below.
Our goal is to give you a Hakuna Matata, No-Worries Safari. We succeed 99% of the time when you use our suggested lodges and other recommendations for what to wear during your Safari. Your Safari is not our first. Since 2007, we have introduced Clients to Uganda, the Pearl of Africa, for over a decade.
We measure success by the outcome of a safari and not by income.
Our Safari Client Support Page-Uganda Safari Travel Advice for our Clients:
Let us Review what a Safari with us includes:
- Experienced Ugandan Driver-Guide: A Safari becomes more enjoyable with a knowledgeable and professional Local Driver-Guide.
- Greet and Meet at Airport upon Arrival: We provide meet-and-greet Services, which include a welcome gift and Safari Informational Packet.
- Full-Board Lodging: All meals are included except alcoholic drinks, sodas, and snacks that you might order apart from meals. Some luxury Lodges have non-premium alcoholic beverages and sodas.
- Private 4×4 Safari Vehicle with Pop-Up Roof: The vehicle has a car fridge, WiFi, bottled Water, Local Fruit, and Nuts Snacks; car seats for children are available. Beer and wine can be cooled in the Car Fridge upon special request.
- Gorilla Trekking: Permits are included in your Safari. We also provide porter services, a walking stick for Support, and bottled water. Read our Practical Gorilla Trekking Advice:
- WiFi Internet Access: Most Lodges only provide a WiFi Internet Connection in the main lodge. We offer you a MiFi Router that gives you and your party access to the internet in your cottage or room, depending on nearby transmission towers. Read Staying in Touch with Home.
- Spanish, French, Italian, German, Russian, Mandarin, and Arabic-speaking Driver Guides: Sign-language interpreters are also available at an extra cost.
- Your Dietary Needs can be met: Notify us if you are a vegan, vegetarian, or need a gluten-free diet. Halala dietary requirements can be completed in most instances. Strictly kosher nutritional requirements cannot be met on Safari. The Abayudaya- Ugandan Jews by choice Synagogues can be consulted for strict kosher meals in Kampala and at their Guesthouse near Mbale in Eastern Uganda.
- Religious Observances: Catholic, Anglican, Born-Again (evangelical), and Pentecostal Sunday services can be incorporated into a Safari, such as Friday prayer services for Muslims. Shabbat Services for Jews can be included in a Safari in the Kampala area, where several synagogues are near Mbale in eastern Uganda.
- AMREF-Flying Doctors Air-Medivac Insurance coverage: Our clients have covered the case with us with an infrequent need for medical evacuation to a hospital that meets international standards.
- Entebbe Airport Arrival-Departure Information: Read more here.
Why do you need a Licensed and accredited Safari Tour Operator?
In Uganda, many tour operators offer gorilla, chimpanzee, and wildlife safaris. However, not all are accredited by the Uganda Tourism Board or members of the trusted Association of Uganda Tour Operators. Licensed operators are the only ones authorized to obtain permits for gorilla, chimpaGorillala golden monkey safaris.
We have deep knowledge of Uganda as we live and work there. One of our specialties is securing gorilla permits from the Uganda Wildlife Authority, and we are well-versed in the entire process.
We are a proud Association of Uganda Tour Operators member and hold a license from the Uganda Tourism Board (License UTB/TT/82445).
Our Safari Client Support Page-Uganda Safari Travel Advice for our Clients:
The First Things that you and we need to do after your Safari Booking has been completed:
Here, you will find the help that you need with the questions you might have.
You – Make the down payment on Your Safari: Read more on Safari Payment
- We – Obtain any permits needed and book Lodges: Gorilla, Chimpanzee, and Golden Monkey Permits are obtained from the Uganda Wildlife Authority and book the lodges on the itinerary. Should there be any problems, you are consulted before we take further action.
- Please book your Flights to Uganda: We suggest you book your flights after completing the Safari booking.
- Travel Insurance: We strongly recommend that you take out a good Travel Insurance policy with a cancellation policy for your protection and well-being. You can read what to look for in a policy here.
- Apply for your Ugandan Tourist Visa: Our instructions and advice are on our Uganda Tourist Visa Page.
- Visit your Doctor: We suggest you visit a doctor knowledgeable about tropical diseases or a travel clinic. You will need a Malaria regimen, Yellow Fever Vaccination and certificate, and COVID Vaccinations. Read more about staying healthy on a Safari in Uganda here.
- What about using a CPAP Device on Safari? Please let us know if you will be using one, and we will cover it on the Safari page under “Staying Healthy.“
- Dietary Needs on Safari: Vegetarians and Vegans can be accommodated, and halal meals can be served. Orthodox Jewish Meals cannot be served on Safari, except if you visit the Abayudaya Jewish community in Eastern Uganda or Kampala. Please notify us of any dietary requirements. Read our “What will I eat on Safari” Page.
- Have enough prescription medicine with you on Safari: Be sure you have enough medicine to cover the time on Safari.
- Get into Shape for the Gorilla Trek: Your Trekking, climbing, and hiking fitness might need to be improved. For more information, read our physical fitness page.
- Know Before You Go: Get to know about Uganda before you arrive. Read more here.
- Tipping while on Safari: Tipping is not a cultural norm in Uganda, but it plays an essential role in the Tourism sector. Read more about tipping while on Safari here.
What should I pack for my Safari:
Your activities on your Safari determine what you need to pack. If you are Gorilla Trekking, you must pack differently than on a Wildlife Family Safari with young children. For a Fly-In Safari, you are limited to 15 Kilos. The preferred luggage type is a duffel bag; however, regular suitcases are OK if you have nothing else. Look at the Information below; you should be pleased while on Safari in Uganda.
Safari Wear and Gear is not about making a fashion statement but comfort and protection. Safari Wear is about what Ugandans call dressing smart, which means dressing right for the occasion.
A good daypack is an essential item that should not be missed. Please put all your crucial documents in one compartment and use it as a carry-on for your flight. Also, put the essential times that you will need for your first safari activity.
The daypack becomes Plan B action plan B for lost Luggage. Though it rarely happens, it is good to be ready for it. Read more about lost Luggage here.
Our Packing for Your African Safari in Uganda Page provides detailed advice on what to pack for your Safari in the Pearl of Africa. Read more about Packing for your African Safari in Uganda here.
Specific Activities require different Safari Wear and Gear:
- What to wear on Hiking – Climbing Safaris:
Packing the right things for your Safari is about wearing the right stuff. Our lists concern your protection and comfort gorilla, chimpanzee, and golden monkey trekking. Comfort on Hikes and Nature Walks, Game Drives, and wildlife Boat Cruises.
Our wear and packing lists are based on years of experience ensuring our clients’ comfort and protection on Safari.
Safety and Security for your Safari:
I am an American living in Kampala, Uganda, a city of three million inhabitants. I feel safer here than I would in many of the cities in the USA, and the safest place to be in Uganda is on a Safari.
Is Uganda Safe for Tourists?
Is it Safe to track Gorillas in Uganda?
