Going On Safari while your Luggage is Lost – Missing – Delayed

Posted by on August 7, 2016

Emergency Steps – Going On Safari while your Luggage is Lost – Missing – Delayed

Going on Safari While Luggage is Lost – Missing – Delayed by your Airline


Going On Safari While your Luggage is Lost – Missing – Delayed – Here are some thing  that will help you to continue your Safari as your airline finds and returns your luggage. We will help in any way that we can to bring your luggage to you as we retrieve it from the Airline at Entebbe or Kigali Airport.

Lost, Missing, Delayed Luggage is rare but it does happen from time to time and we have had it happen to a few clients of ours.


Going On Safari While your Luggage is Lost – Missing – Delayed:  You’ve landed in Uganda – Rwanda  for your Dream Safari,  Tomorrow you are scheduled to head for Gorilla Country for Trekking and then you stand by luggage carousel with bags rolling in , except yours.  The reality of what every traveler fears has taken place – missing, lost, delayed luggage.

Tomorrow you are scheduled to head out toward either Volcanoes National Park or Bwindi Impenetrable Forest for Gorilla Trekking.  Your daypack, light rain jacket, boots, long-sleeved shirt, trousers, heavy trousers are not with you but in the lost, missing and delayed luggage and unlike in the West, the next flight where your luggage could be sent on is not a few hours later, but next day, or a few days later – your safari in Africa is now clouded by doom and gloom.

Here are some ways you can prepare for lost luggage going on safari:

  • Maximize carry-on luggage – small daypack – carry-on suitcase or duffel bag.
  • Pack the things you will need for two days of your safari – include all electronics, cameras, phones, iPad.
  • Wear Trousers – long-sleeved Shirt, Hat, Hiking Boots and Socks

We will do all we can to claim your luggage on arrivals and ship to the lodge where you will be.  This can take up to 24 depending on your location.  In case you have not prepared by doing the above, there is Plan B.  We take you to a market such as Owino and you can buy the clothing that you will need, including shoes for about 50 usd.  They will be 2nd hand clothing, we will get them washed and ironed for you.  We will take you to buy new undergarments and underwear, socks that are new.

Due to Gorilla and Chimpanzee Permits we are locked into a schedule that is not changeable but during the rarest of times, Lodges may be easier to change but it depends on the availability that they have.

Airline Compensation:

 Be sure to make claims for any compensation for costs that you incurred with the airline carrier that you used.  Different airlines have different procedures, make your claim immediately.  You will need receipts in most cases.

Check your various insurance policies including the Travel Insurance Policy that you have taken out for this trip.

Claims must normally be filed within 7 days of the incident.

You can further pursue your claim with proper government agencies in your country of Origin.

Going On Safari While your Luggage is Lost – Missing – Delayed – The reality is this – lost luggage rarely happens, but it does just when you are about to start your safari. We will do all that we can – we are not the airline – but ground safari tour operator who is committed to you and to the safari being a success in spite of obstacles.