Clients

Client Satisfaction is our Aim

Creating African Dream Vacations – one safari at a time in Uganda

Kabiza Wilderness Safaris takes a different approach – our focus is not on the profits we can make off of a client but how we can give and create that African Dream Safari in Uganda – that once in a lifetime trip to Africa and no matter if it is a budget, moderate or up-market – we do our all to create something beyond your expectations. We Concentrate on Uganda – Uganda the Pearl of Africa is our focus. We spend hours handwriting each safari – it is not cut and paste – it reflects your wishes and your input from start to finish.

Kabiza Wilderness Safaris is not large – it does not carry the overhead of a downtown office and many employees – it is a streamlined company – proud to be small with no intention of becoming large but large enough to serve beyond the expected – to us a dream safari in Uganda is not a business but a relationship with our clients from beginning to end and that includes our driver guides who once again are not focused on tips or money but your satisfaction and beyond.

Africa is a relational society – where the welcome mat is always out when you are here you will always hear “you are most welcome.” With us the bottom line takes care of itself –the focus is to serve the clients first and that is our aim– American Style Customer Service, Ugandan Knowledge, Understanding and Insight into culture, wildlife and places with a staff that is client orientated. Just look at our blog – it is rarely about selling, but about information regarding Uganda and not just terse information but an abundance – you can spend days on the 900 plus pages of Kabiza.com website and blog. (Blog has daily new entries.

Below is some feedback from clients that accentuates what is above…simply enjoy Uganda – I have for many years…jon

Below are recent emails from clients that went with us on Safari – anyone can get a driver in Uganda – but not a driver – guide with heart – once that exudes a love for Uganda and shows customer care that has the client in mind –simply giving their best.

Dear Jon,

It doesn't take long before one gets back into the hum drum routine of life and the holiday seems like a dream but before too much more time passes, I wanted to tell you that we enjoyed every single moment of the trip that you planned for us.

Each day bought a new experience and a new adventure, we just didn't know what to expect next.

Once you sent us the itinerary, I deliberately chose not to 'check out' the lodges on their own websites or on Trip Advisor as I didn't want to have any expectations. It was really fun not knowing what to expect next apart from your own descriptions of a place.

We really thought that you put together a very thoughtful and enjoyable trip. We liked the fact that we didn't have any very long drives, I think around 5/6 hours was the longest. We thought the scenery breathtaking and we very much enjoyed all the different types of accommodation you found for us.

We also appreciated the degree of flexibility. After our day of Gorilla tracking, our walk from Buhoma to Nkuringo to Kisoro and our day of Golden monkey tracking, we realised that we were ready for a bit of R&R rather than Mount Sabinyo (which we realised would have been quite a tough walk 'up'). We so enjoyed the extra day at Birdnest and the relaxation of Lake Bunyonyi. My sister lives in Australia and I in London so we rarely get to spend time together and this was very much a trip of a lifetime and we enjoyed every single minute.

Remmy, what can I say about Remmy that you don't already know… we thought he was just lovely. A true gentleman and it was a honour to spend time with such a thoughtful and knowledgeable person.

Thank you to all at Kabiza for what was definitely a trip of a lifetime and I truly hope that one day I shall be lucky enough to visit Uganda again.

Best Wishes,

Marianne

An unsolicited post on Trip Advisor by a Client

Uganda Forum: Use this safari company – highly recommended!

I have recently come back from Uganda having organised my safari with Kabiza Wilderness Safaris and I cannot recommend them highly enough. They were recommended to me by a friend in the first place and having travelled with them I wanted to pass on the recommendation.

Jon was brilliant at organising my itinerary for me and threw in suggestions of his own – which I’m very glad I took him up on! They were very competitive on price and everything was organised as was promised and there were no hidden extras or charges of any kind whatsoever. There was a small misunderstanding involving me having paid US$40 too much after I tweaked my itinerary a little at the last minute, which was my own fault as I hadn’t picked it up until the last day of my safari. Once I emailed Jon and pointed it out though he transferred the money back to my account after I had returned home – you can’t ask for more than that!

What made the trip, however, was my driver Remmy. If you do use Kabiza request to have Remmy! As a single woman travelling on my own I was a little apprehensive about what the driver would be like as so much of the trip was just the two of us in the van, but Remmy was absolutely brilliant. It’s not too many tour guides that share their bananas and passion fruit with you (he taught me how to eat passion fruits the proper African way), or hunt down banana gin in the back streets of a village for you because you want to try it.

Remmy was really knowledgeable about everything too and his English was superb. He has a great sense of humour as well, and it felt like I was on a road trip with my brother – an amazing journey.

Dear Jon,

Thank you. I had a great time in Uganda! The gorilla trekking was absolutely amazing. I must thank you and your team for making my trip very special. I really enjoyed the Nkuringo camp. The food they prepared was very nice and everyone was very friendly and accommodating! David, my driver, was fantastic. He was very courteous and we had a great time talking about US vs. Uganda, etc. I cannot say enough good things about him!

Hope to be back in Uganda soon. Too much to see and do and didn’t have enough time this go around. I will certainly be using you again when I return to Africa in the future!

Best regards,

Corrie

Dear Jon

Good to hear from you.

We can’t speak more highly of Kabiza and Remmy. We had the most fantastic time throughout the entire trip. We were certainly lucky having e gorillas spend the night in our accommodation! Going to sleep with them outside our balcony and waking up to them also. Very lucky. The trail we then did the next day was unforgettable.

Equally we thoroughly enjoyed our 2 nights at Bunyoni.

Remmy was an absolute star, we couldn’t have asked for anymore. Punctual, knowledgable, great company and above all a good guy that we enjoyed spending time with. I’m sure you know this but you’re lucky to have him.

So, as we enjoy jinja, thanks again and all the best.

Chris

“If I have ever seen magic, it has been in Africa.” John Hemingway – African Journeys

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